Your SOPs Are in SharePoint. But Can Your Copilot Agent Actually Use Them?

Most organisations deploying a Copilot agent against their SharePoint content start from the same assumption: the content exists, it has been there for years, and the agent should be able to use it. That assumption is doing a lot of work. And it is usually where the reliability problems start. We have written before about why reliability matters and how to tell when your Copilot agent is getting it wrong. This post is about why the problem exists in the first place.