How to Personalize Your Standard Response Documents at Scale

  Barriers to finding and accessing information in the standard response document can directly impact a patient’s quality of life. When information is missing or difficult to understand, a healthcare provider (HCP) might assume that the medicine is not relevant to the patient they are treating. A payor might reject the coverage of that medicine. A worse outcome occurs when due to gaps or barriers in the content, the HCP prescribes a medicine that does not help or even causes harm to the patient. Limitations of Document-Based Standard Responses Healthcare professionals increasingly report that when they refer to a standard