Love Your Agent of Change: Embracing Your Partner in Transformation

This article is based on a presentation co-developed by DITA Strategies and Intuitive Stack and presented at ConVEx 2025 by Dan Schommer and Amber Swope. This article was originally published in the Best Practices newsletter through CIDM in Fall 2025.Picture this: Someone walks into your next team meeting with a laptop full of PowerPoint slides, armed with industry best practices and a mandate from upper management to “transform how we do things around here.” Your immediate reaction might be to bristle – after all, who is this person to tell you how to do the job you’ve been perfecting for years?This agent of change represents both your organization’s greatest opportunity for breakthrough improvement and its highest risk of disruptive failure. The difference between these outcomes depends on how you choose to engage with them – and how they choose to engage with you.