How Kong Achieved 91% AI Chatbot Accuracy Through Docs Testing

Kong’s documentation team fundamentally changed how their docs relate to their product. After rebuilding their CLI how-to guides to be testable, their AI-powered documentation chatbot accurately answered 91% of user questions with confidence, up from 84%. That 7% improvement wasn’t the result of better AI models or more sophisticated prompt engineering—it came from making sure every how-to guide on their site actually works, every time.