Enterprises, KM, & AI: From Fragmented Knowledge to Intelligent Systems

In the session “Enterprises, KM, & AI: From Fragmented Knowledge to Intelligent Systems,” Jess DeMay (Enterprise Knowledge) and Rachel Teague (Emory Consulting LLC.) co-presented at KMWorld 2025, exploring how organizations can evolve from disconnected information environments into intelligent and adaptive systems. The presentation focused on how strong knowledge management foundations enable AI to reason, learn, and support better decision-making across the enterprise. Jess and Rachel highlighted how the role of KM leaders is changing. Rather than focusing solely on curating content or managing repositories, KM leaders are increasingly responsible for shaping the structures, governance, and connections that allow intelligence to emerge across the organization.