From Artificial Intelligence to Knowledge Intelligence

Much of the dialogue in our industry has been dominated by Artificial Intelligence (AI) and what that means to the fields of Knowledge Management, Data Management, and Content Management. At EK, we’ve been witnessing firsthand the impact of the “AI Revolution,” with markedly greater inquiries from organizations seeking AI services or software advice, as well as clients experimenting with what the market currently has to offer. The buzz is clearly around generative AI, with tools like ChatGPT, DALL-E, and Microsoft Copilot inspiring a great deal of interest and enthusiasm. We’re playing with these tools, and many others, and they demo spectacularly and are a lot of fun to experiment with. Though extremely promising, however, there’s still a major gap between a good demo and a tool that can be trusted at the enterprise level to deliver not just the right answers, but complete answers that fully leverage the knowledge and expertise of the organization and its people.