From Enterprise GenAI to Knowledge Intelligence: How to Take LLMs from Child’s Play to the Enterprise

In today’s world, it would almost be an understatement to say that every organization wants to utilize generative AI (GenAI) in some part of their business processes. However, key decision-makers are often unclear on what these technologies can do for them and the best practices involved in their implementation. In many cases, this leads to projects involving GenAI being established with an unclear scope, incorrect assumptions, and lofty expectations—just to quickly fail or become abandoned. When the technical reality fails to match up to the strategic goals set by business leaders, it becomes nearly impossible to successfully implement GenAI in a way that provides meaningful benefits to an organization. EK has experienced this in multiple client settings, where AI projects have gone by the wayside due to a lack of understanding of best practices such as training/fine-tuning, governance, or guardrails.