How to Fill Your Knowledge Gaps to Ensure You’re AI-Ready

“If only our company knew what our company knows” has been a longstanding lament for leaders: organizations are prevented from mobilizing their knowledge and capabilities towards their strategic priorities. Similarly, being able to locate knowledge gaps in the organization, whether we were initially aware of them (known unknowns), or initially unaware of them (unknown unknowns), represents opportunities to gain new capabilities, mitigate risks, and navigate the ever-accelerating business landscape more nimbly.   AI implementations are already showing signs of knowledge gaps: hallucinations, wrong answers, incomplete answers, and even “unanswerable” questions. There are multiple causes for AI hallucinations, but an important one is not having the right knowledge to answer a question in the first place. While LLMs may have been trained on massive amounts of data, it doesn’t mean that they know your business, your people, or your customers.