How to Inject Organizational Knowledge in AI: 3 Proven Strategies to Achieve Knowledge Intelligence

Generative AI (GenAI) has made Artificial Intelligence (AI) more accessible to the business, specifically by empowering organizations to leverage large language models (LLMs) for a wide range of applications. From enhancing customer support to automating content creation and operational processes, the investment in AI has surged in the past two years – primarily through proofs of concept (POCs) and pilot projects. For many organizations, however, these efforts have failed to yield the anticipated results proportional to their investments. According to Gartner’s recently published “Hype Cycle for Artificial Intelligence, 2024”, AI has entered the “trough of disillusionment.”  We’re witnessing this firsthand as organizations are hiring EK to address AI projects that have stalled due to content and data challenges.