How to Make Tacit Knowledge Accessible for the Enterprise

Much of what an organization’s employees know isn’t written down. Tacit knowledge refers to exactly that: “highly internalized knowledge that is difficult to articulate, record, and disseminate.” It manifests as a deep, institutional understanding of the daily operations, unwritten processes, and the nuances of specific products that accelerate problem-solving and decision-making.  However, relying solely on human memory creates a major vulnerability: tacit knowledge is invisible to computers and algorithms, and it walks out the door when experts leave. To prevent this loss, organizations must capture it.