Leveraging a Semantic Layer for Research Curation and Conversational Experiences

The Challenge A global philanthropic organization focused on health programs struggled to fully leverage knowledge from semi-structured and unstructured documents. Specifically, within a health-related funding program, researchers lacked access to key qualitative data from end-user surveys and transcripts. Consequently, they were unable to fully incorporate end-user experiences into their decision-making processes. This blind spot cost the organization significant time and resources, as researchers manually generated artifacts that lacked critical context. At an enterprise level, multiple teams faced difficulties ingesting the complex, unstructured knowledge assets required for research or investment strategy.