What is a KM Operating Model and Why You Need One

As organizations race to adopt AI, implement advanced analytics, or embed new knowledge management (KM) strategies into their ways of working, the way they capture, organize, and transform knowledge becomes the foundation for success. While many organizations invest heavily in new tools and well-crafted KM strategies, they often overlook a critical enabler: the operating model, which is a framework of roles, structures, and governance that ensures KM and AI efforts do not just launch, but scale and sustain.  This blog is the first in a two-part series exploring how organizations can design and sustain an effective KM operating model. This first blog focuses on one essential component of the operating model: the framework of roles that enable KM efforts to scale and deliver sustained impact. Clearly defining these roles and their structure helps organizations integrate related disciplines, such as data and AI, avoid duplication, and ensure teams work toward shared outcomes.