Smarter Self-Service — How GraphRAG Boosts ROI in Customer and Employee Support

How GraphRAG, powered by enterprise knowledge graphs, turns generic bots into reliable support assistants that boost ROI across both customer and employee channels.   You may have invested heavily in chatbots, virtual agents, and knowledge portals, but still see deflection rates and satisfaction flat or falling. That frustration is rising on the customer side as well, with Gartner finding that nearly 64% of customers do not want AI involved in their support experience. The problem is not AI itself but its lack of structured context. LLM-powered bots sometimes hallucinate (confidently generate wr.