Why Customer Definition Consistency in Global Banking Matters More Than You Think

Inconsistent customer definitions across global banks lead to fragmented data, undermining risk management, compliance, and regulatory reporting. This necessitates the adoption of semantic technology tools like FIBO and GLEIF for a unified customer view.   In large multinational banks, a “customer” can be defined differently across jurisdictions and business lines. Retail, corporate, and investment banking divisions – often operating in different countries – may each maintain separate customer databases and definitions. This makes it challenging to achieve consistent customer id.