Generative AI and Automated Workflow for Knowledge-Centered Support (KCS)

Michael Iantosca Senior Director of Knowledge Platforms and EngineeringAvalaraEnterprise-grade software and products are inherently complex. While the instinctive response might be to simplify them, the reality is far more challenging. Our user experience professionals work tirelessly to streamline design and improve usability. Still, these products often serve multiple functions, support diverse applications, and integrate with other systems — adding layers of complexity that cannot simply be designed away.Our professional product documentation teams play a crucial role in helping users install, navigate, and maximize the value of our products.