Want a More Intelligent Generative AI Chatbot? Start with Intelligent Content!

Radically improving the intelligence of Generative AI chatbots requires leveraging intelligent content, a pivotal aspect often overlooked in early implementations. The majority of retrieval-augmented generative (RAG) models operate under the assumption that their content sources are unstructured. However, a significant number of organizations possess extensive collections of documents structured according to specific models, especially for user assistance (help) documentation. These structured document collections can be instrumental in developing AI systems that are not only more accurate and reliable but also easier to maintain and more transparent in their operations, thanks to explainable AI (XAI) principles. These benefits can be realized on a large scale and with a high level of automation.