Back to Basics of Knowledge Management

To understand and empathise with fundamental knowledge management, the first thing we need more clarity on is ‘Knowledge’ itself.What is Knowledge?A unit of knowledge can be seen as a piece of information that allows users to reach an outcome when confronted with specific questions. Knowledge in the real world can be classified into three high-level categories:Situational Knowledge: Changes based on events, situations, or circumstancesLayered Knowledge: Spans various layers through associations and relationsEvolving Knowledge: Changes context and meaning based on new informationDifferent types of knowledge are interchanged across people, processes, and tools. The job of a knowledge manager, like the knowledge graph, is to ensure the interchange is manageable at scale, is uncorrupted, and is easily discoverable.📝 Editor’s NoteIf we look at Knowledge as a Product, the first user requirement is Discovery.