Agent-based AI + knowledge graph: How Agentic RAG works in ZEISS Service Copilot

Projekte Agent-based AI + knowledge graph: How Agentic RAG works in ZEISS Service Copilot The Service Copilot is an assistance system that supports the service teams at ZEISS RMS in their work by providing intelligent information. It combines a knowledge graph as a single source of truth with artificial intelligence. Feedback from more than 1,000 users has been extremely positive: instead of spending a long time searching for information in numerous different systems, employees at all support levels now access the same intelligent service app. Thanks to its special IT architecture, this app provides context-based answers that significantly improve service quality and customer satisfaction.Service Copilot was developed in close collaboration with ZEISS Digital Partners (ZDP).