Enabling Intelligent Service Assistants with Knowledge Graphs

Lectures Enabling Intelligent Service Assistants with Knowledge Graphs September 24, 2025 Karsten Schrempp NORDIC TechKomm Meet Tina Technician – a Field Service Engineer who is called in when a product malfunctions or a vague issue is reported via a customer ticket. Her job? Diagnose and solve problems fast. But instead of focusing on the fix, she wastes time searching through scattered, outdated, and unstructured information—both digital and analog. The result: frustration and delays. What Tina really needs is an intelligent service assistant that provides her with the right information at the right time.