Linked data as the foundation for agentic AI – use case from industry

Podcast Podcast | 02. March 2026 Linked data as the foundation for agentic AI – use case from industry How can technical documentation be transformed into an intelligent, agent-based AI system?In episode 45 of the “Knowledge Graph Insights” podcast, Max Gärber, Technical Consultant at PANTOPIX, talks to Larry Swanson about the successful development of a system architecture that combines agentic AI with a structured knowledge graph.Using the ZEISS Service Copilot project as an example, Max Gärber explains in practical terms how modern large language models (LLMs), semantic technologies, and professional knowledge management interact to create real added value for service, engineering, and sales.This cannot be achieved with artificial intelligence alone. It requires a stable knowledge graph, clean metadata structures, a well-thought-out ontology and taxonomy architecture, and established knowledge management processes.