Service Copilot from ZEISS – The intelligent assistant every service team desires

Projekte Service Copilot from ZEISS – The intelligent assistant every service team desires The knowledge is there. So is the experience. But every inquiry meant that the service team at ZEISS Research Microscopy Solutions (RMS) had to gather information from countless documents in far too many sources. Now they are supported by Service Copilot, an intelligent assistant that links knowledge graphs with Agentic AI – making service for ZEISS microscopes as efficient as research demands. Challenge: complex products and scattered information The service tasks at ZEISS RMS are often just as complex and demanding as the microscopy systems that the company has been developing for research and industry for over 175 years.