Docs observability, or measuring docs inside a product-docs system 08 Jan 2024
As technical writers we want to know if the docs we’re writing are accomplishing their goals. In other words, we want to know how good are docs relative to the business goals they’re aiming to support or improve. Are docs serving their purpose? Which of the three budgets are docs supporting? When tech bubbles burst, roles usually seen as cost centers, such as tech writing, are ripe for layoffs, no matter how staunchly we defend them. That’s why we continue mulling over the question of value and how we measure it.