Making Manual Work Less Manual: How Smarter Systems Can Lighten the Load for Policy Teams

Behind every rulebook, eligibility guide, or procedural manual is a team of people working tirelessly to make sense of complex laws, regulations, standards and policies. Public sector agencies tasked with producing rule-based manuals sit at a critical junction. On one hand, they must accurately interpret upstream regulatory material such as federal and state mandates. On the other, they must translate these into clear, actionable policies and procedures for downstream teams and the communities they serve. But the burden they carry is often invisible: constant revisions, version confusion, duplicated work, and the ever-present fear of missing something important.