Detecting solutions for structured content: Lessons from LavaCon

At LavaCon 2025, we investigated the impossible dream of customer content, uncovered the potential of structured learning content, and shared solutions to make sure your content doesn’t sleep with the fishes—or the whale sharks. Before the conference started, the team took a trip to the Georgia Aquarium. This is the only aquarium in the United States where you can visit whale sharks. The impossible dream: Unified authoring for customer content Is it really possible to configure enterprise content—technical, support, learning & training, marketing, and more—to create a seamless experience for your end users? In this session, Sarah O’Keefe discussed the reality of enterprise content operations: whether they truly exist in the current content landscape, the obstacles holding the industry back, and how organizations can move forward. Smart content for smart learning: Transforming DITA into LMS courses Scriptorium launched LearningDITA 10 years ago.