Unlocking organizational knowledge: Why structured content is essential for effective AI

I will never forget sitting in a meeting several years ago with one of the Big Four accounting firms. Let’s call them Company X. When one of their senior executives started the meeting, they displayed a slide that read: “If only Company X knew what Company X knows.” The point of course was that the firm sat on vast stores of knowledge, but making that knowledge available for their teams at the point of need was an unsolved problem..